Privacy Policy

Privacy Policy

ONLINE PRIVACY STATEMENT

Oriental Royalty Singapore Pte Ltd (as Oriental Royalty; is dedicated to protecting your privacy and safeguarding your personally identifiable information. Oriental Royalty is committed to using our customers' information in a responsible manner. Oriental Royalty is committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws. 

This Privacy Statement is an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our web sites and during your relationship with us. The information outlined below will assist you in making informed decisions while doing business with Oriental Royalty. 

In order to provide multiple access points to the services and products Oriental Royalty operates directly, or through its affiliates or service providers, the following web sites http://www.orientalroyalty.com/ and such other websites as may be listed from time to time. 

Oriental Royalty is fully committed to providing you with information about the collection and use of personally identifiable information furnished by, or collected from, visitors while using our web sites and services. Oriental Royalty collects information about our customers and visitors to our web sites so that we can provide an experience that is responsive to our customers' and visitors' needs.

METHOD OF COLLECTION OF INFORMATION

Oriental Royalty does not collect personally identifiable information when you browse the Oriental Royalty website unless you voluntarily and knowingly provide such information to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Oriental Royalty website unless you:
 

  1. access the website from a link in an email that we sent;
  2. sign up for our eNewsletter ; or
  3. enter your details into a contest or competition; or
  4. create a profile and log-in when you access the website; or
  5. provide information in the course of making, editing or managing a purchase through our website

USAGE OF INFORMATION COLLECTED

Any of the information we collect from you may be used in one of the following ways: 
 

  1. To personalize your experience: Your information helps us to better respond to your individual needs
  2. To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you
  3. To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs
  4. To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  5. To administer a contest, promotion, survey or other site feature
  6. To send periodic emails

 

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, promotional emails about new products, special offers or service information, etc. 

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

TYPES OF INFORMATION

The types of personally identifiable information that we collect may include your name, home, work and email addresses, telephone and fax numbers, credit card information, date of birth, and gender.

Oriental Royalty may also collect non-personally identifiable information about you, such as your use of our website and communication preferences.

USE OF INFORMATION

Oriental Royalty will never sell your information to third parties or allow its use in any manner except with the purpose of, facilitating or effecting transactions with Oriental Royalty, permitting Oriental Royalty to meet its contractual and regulatory obligations, or to ensure and promote the business relationship that you wish to establish with Oriental Royalty. 

This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. You should exercise caution and look at the privacy statement applicable to the website in question.

ACCESS

It is Oriental Royalty's intent and one of our missions to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You can help us ensure that your contact information and preferences are accurate and complete, you can contact us with the request to correct, update, delete or deactivate it either by emailing our us or by contacting us by telephone or postal mail at the contact information listed below. Please provide your full name and street address and telephone number on your request. 

To update or change your information or to opt-out of receiving marketing material:
 

  1. Follow directions on a marketing e-mail or direct mail communication from us, or
  2. Call (+65) 6397 5515 , or
  3. Send an email with your current contact information to contact@orientalroyalty.com, or
  4. Send a request with your current contact information to: ORIENTAL ROYALTY
    Oriental Royalty Singapore Pte Ltd
    21 Woodlands Close #09-23, Primz BizHub, 
    Singapore 737854.

Oriental Royalty will take reasonable steps to implement your request to opt out. However, please note that due to production and mailing timelines, it may take around six weeks to make the requested change and, until that change takes effect, you may still receive promotional information from us.

Although we will make no more marketing use of information you have asked to be deleted, occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on backup systems or within log files due to technical constraints, or financial or legal requirements.

PRIVACY

We value your privacy, and take very seriously our task of keeping your personal information private. Our privacy policy for the Site is set forth in our Online Privacy Statement ("Privacy Policy") (accessible at this link and incorporated into this Agreement by reference) and hereby incorporated by reference. You acknowledge and agree that we will collect and use the information described in the Privacy Policy, and expressly authorize us to do so.

SECURITY

Oriental Royalty recognizes the importance of information security, and is constantly reviewing and enhancing all technical, physical, and logical security rules and procedures. After information reaches Oriental Royalty, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Oriental Royalty. All Oriental Royalty owned websites and servers have security measures in place to help protect your personally identifiable information against loss, misuse, and alteration while under our control. Although guaranteed security does not exist either on or off the internet, we safeguard your information using both procedural and technical safeguards, including VeriSign Secure Server ID. The use of VeriSign's services allows for the use of Secure Sockets Layer (SSL), an encryption method used to help protect your data from interception and hacking while in transit.

INDEMNIFICATION

You are entirely responsible for maintaining the confidentiality of your access codes, and any password and account issued to you and for all activities that occur under your account.

You hereby indemnify, defend and hold Oriental Royalty, partners, subsidiaries, affiliates, and each of such person's or entities' officers, directors, agents, contractors, subcontractors, employees (collectively, the "Indemnified Parties") harmless from and against any and all allegations, demands, claims, liabilities, damages, fines, penalties or costs of whatsoever nature (including reasonable attorneys' fees) and whether by reason of death of or injury to any person or loss of or damage to any property or otherwise ("Claims") arising out of or in any way connected with this Agreement, the services or products provided to you by the Site or any related act or failure to act by you and whether or not contributed to by the negligence of Oriental Royalty or any agent or employee of the Indemnified Parties or any of them (except as and to the extent prohibited by applicable law) or Claims arising from your account, including, without limitation, any Claims related to infringement by you of the intellectual property rights of any person (which shall include without limitation, copyright, patent, trade secret, trade mark, artist rights, droit moral, privacy, publicity or rights under other intellectual property laws).

In the event that any Claim is made or any action or proceeding is brought against the Indemnified Parties, or any of them, arising out of or connected with this Agreement, any such Indemnified Party may, by reasonable notice to you, require you, at your expense, to resist such Claim or take over the defence of any such action or proceeding and employ counsel for such purpose, such counsel to be subject to the prior written approval of such Indemnified Party, which approval will be deemed to have been given hereby in the case of counsel acting for your insurance underwriters engaged in such resistance or defence. You will cooperate with us in the defence of any Claim. We reserve the right, at our own expense, to enter into any settlement of or assume the exclusive defence and control of any Claim.

COOKIES

Oriental Royalty may use cookies, pixel tags or Web beacons to obtain information while visiting our web sites.

A cookie is a very small text file that is sent to your browser from a Web server and stored on your computer's hard drive. It assigns the computer with a unique identifier, which in turn, becomes your identification card whenever you return to an Oriental Royalty web site.

Cookies are designed to save you time because they help us provide a customized experience tailored just for you without having to remind us of your preferences each time you return to our web sites. Oriental Royalty cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive.

Cookies also help us provide a personalized online experience in the following ways:
 

  1. they remember your user name and password for future visits so log-in is easier and faster
  2. they ensure you are provided with the appropriate frames and content;
  3. they ensure you obtain all requested information; and
  4. they help us deliver communications that are relevant and responsive to your interests and location.

Oriental Royalty cookies are limited to our website only, and are not designed to follow you when traveling on the internet after leaving Oriental Royalty's website. We track the usage of our web sites in order to better meet your needs and to help make it easier for you to find information in the future. Please note that in addition to Oriental Royalty cookies, various third parties may also place cookies on your computer's hard drive. Oriental Royalty is not responsible for the presence or absence of third party cookies, or for the technological capabilities or practices employed by third parties in connection with third party cookies. 

If you would prefer not to have the benefits of cookies, your internet browser or other third party software on your workstation can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis; or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your Web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our web sites and our ability to recognize your browser from one visit to the next.

WEB BEACONS

Oriental Royalty also uses pixel tags, sometimes called Web beacons, to count how many people visit certain Web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain personally identifiable information. In some cases, if you choose, you may configure your e-mail (or your email may have been configured) to avoid accessing remote images – please consult your email service provider or email client/software technical support for these options or configurations. Oriental Royalty may use this information to improve marketing programs and content.

Oriental Royalty and our email service provider also use pixel tags to:
 

  1. Track customer response to Oriental Royalty advertisements and web site content;
  2. Determine your ability to receive HTML-based email messages. Our email service provider includes a pixel tag, which they refer to as a coded sensor in all of the HTML-based messages sent on our behalf. The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages. This capability helps our service provider to send the email in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor;
  3. Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us; and
  4. Allow us to better target interactive advertising, enhance customer support and web site usability, and provide offers and promotions that we believe would be of interest to you.

CHILDREN

Oriental Royalty does not seek to obtain, nor does it wish to receive personally identifiable information directly from minors; however, we cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from any future Oriental Royalty marketing communications.

CONTACT US

Oriental Royalty takes its users' privacy concerns seriously.

If you have comments or questions regarding Oriental Royalty's data privacy practices or this Online Privacy Statement or you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from Oriental Royalty in the future, you can contact us at:

Oriental Royalty Singapore Pte Ltd
21 Woodlands Close
#09-23 Primz BizHub
Singapore 737854

Email: snp@orientalroyalty.com
Telephone: (+65) 6397 5515
Fax: (+65) 6397 5505

In your letter, please describe in as much detail as possible your inquiry.

UPDATES

Oriental Royalty reserves the right to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Updated versions will be posted to our web sites and date stamped so that you are always aware when the Online Privacy Statement was last updated.

Google AdWords and Facebook Remarketing

 We use Google AdWords re-marketing technology to market our sites across the Internet. We place a cookie on your browser, and then a 3rd party (Google) reads these cookies and may serve an ad on a 3rd party site, after you have visited our website. 

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows a customer to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide customers with certain features (e.g., customised delivery of information) available on this web site. 

You may opt out of this ad serving on Google’s opt out page HERE.
You may opt out of this ad serving on Facebook’s opt out page HERE.

 

EFFECTIVE DATE

This Privacy Policy is effective with respect to all data that we have collected since the date we started collecting data which was 1 November 2013.

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